Our Areas of Interest

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When you book an appointment, that time is reserved for you. 

Please note; we are unable to fill your time slot, if you do not show for your appointment, or you provide a short notice. This denies another client an opportunity and also its loss of revenue for your therapist. 

If you need to cancel or reschedule your appointment, please let us know by email, or (hello@understoodpsych.com.au) or by text (0481 174 464) 48 hours in advance. 

The following cancellation fee applies.

- 48 hours' notice - no charge

- Less than 48 hours to 24 hours' notice - $ 250

- Less than 24 hours' notice and No Shows - Full session fee $250

* Medicare and other health insurance does not pay for cancellation fee.

**You will need to pay the cancellation fee in full before booking your next appointment.

Privacy Policy for Management of Personal Information.

The psychological service provided by Understood Psychology is bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

Client information.

Client files are held in a secure electronic document management system which is accessible only by Understood Psychology. The information includes personal information such as name, address, contact phone numbers, medical history, and other personal information collected as part of providing the psychological service.

How your personal information is collected.

Your personal information is collected in a number of ways during consultation with your psychologist, including when you provide information directly using electronic or hardcopy forms, correspondence via email or direct messaging, when you interact directly with your psychologist, and when other health practitioners provide personal information to your psychologist, via referrals, correspondence and medical reports.

This also includes telehealth services such as AI note taking. 

We do not record telehealth sessions.

Purpose of collecting your personal information.

Your personal information is used to inform your treatment, which may include assessing, diagnosing and creating a treatment/care plan. The information is used to document what happens during sessions and enables your therapist to assess progress relative to your therapy/treatment.

Consequence of not providing personal information.

If you do not wish for your personal information to be collected in a way anticipated by this Privacy Policy, your therapist may not be in a position to provide the service to you. 

Disclosure of personal information.

Your personal information will remain confidential except when:

1. It is subpoenaed by a court, or disclosure is otherwise required or authorised by law; or
2. Failure to disclose the information would in the reasonable belief of your psychologist would place you or another person at serious risk to life, health or safety; or
3. Your prior approval has been obtained to:

• provide a written report to another professional or agency, e.g., a GP or a lawyer; or
• discuss the material with another person, e.g. a parent, employer or health provider; or
• disclose the information in another way; or
• disclose to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected.
• Your therapist may choose to discuss aspects of your situation and treatment with other psychologists to ensure that the service they provide is safe, ethical and competent. In order to uphold your confidentiality, no identifying information will be disclosed during these discussions.

Your personal information is not disclosed to overseas recipients, unless you consent or such disclosure is otherwise required by law. Your personal information will not be used, sold, rented or disclosed for any other purpose.

In the event that unauthorised access, disclosure or loss of your personal information occurs, your therapist will activate data breach action procedures and use all reasonable endeavours to minimise any risk of consequential serious harm.

Requests for access and correction to client information.

At any stage you may request to see and correct your personal information kept on file. Your therapist may discuss the contents with you and/or give you a copy, subject to the exceptions in the Privacy Act 1988 (Cth). 

If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected.

All requests for access to or correction of personal information held about you should be lodged with Understood Psychology in writing. These requests will be responded to in writing within 28 days and an appointment will be made if necessary for clarification purposes.

Privacy Policy Complaints and Enquiries.

If you have a concern about the management of your personal information, you may inform Understood Psychology. 

Upon request you can obtain a copy of the Australian Privacy Principles, which describe your rights and how your personal information should be handled. 

Ultimately, if you wish to lodge a formal complaint about the use of, disclosure of, or access to, your personal information, you may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.

If you have any questions about our Privacy Policy, please contact us at:

hello@understoodpsych.com.au.

The Psychology Registration Board has recently implemented a new Code of Conduct and Practice Guidelines in November 2025.  Registered psychologists are expected to adhere to the code of conduct. 

You have the right to expect that:

• You will be treated with respect
• You will receive a clear explanation of the service you will receive
• Your consent for any service will be sought by the psychologist prior to the service commencing and as it progresses
• You will receive an explanation about the nature and limits of confidentiality surrounding the service
• You will be clear about the goals you and the psychologist are working toward
• You will receive competent and professional service
• You will receive a clear statement about fees
• An estimate of the number of sessions required to achieve your goals will be discussed
• You will receive a service free from sexual harassment
• You will be shown respect for your cultural background and language tradition.

NOTE:

If you have any concerns about the above matters, discuss them with your therapist. If you have concerns about the conduct of your therapist, you may either call the Psychology Board of Australia on (03) 9275 9009.